THE POKÉMON COMPANY PRIVACY NOTICE FOR POKÉMON HOME
1. | INTRODUCTION |
This privacy notice (Privacy Notice) sets out the ways in which we, The Pokémon Company, and its affiliates Pokémon Center Co., Ltd., The Pokémon Company International, Inc., and Pokémon Korea, Inc., collect and use your personal information in connection with Pokémon HOME (our App). It also explains what rights you have to access or change your personal information. | |
This Privacy Notice is prepared under applicable laws to inform you that your personal information will be processed by The Pokémon Company or its affiliate. | |
By accessing and using our App, you agree and consent to the terms of this Privacy Notice. If you are a minor in your country or region where you reside, you acknowledge that your parent or guardian has reviewed and consented to terms of this Privacy Notice. If you or your parent or guardian does not agree to any term of this Privacy Notice, you must cease use of the App immediately. |
2. | ABOUT US |
2.1 | The Pokémon Company is a company registered in Japan, with our address as set out below. As for the details of the Representative we designated in accordance with the applicable laws, please see Section 10.2. | ||||||||||||
2.2 | You can contact us as follows: | ||||||||||||
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3. | INFORMATION WE COLLECT ABOUT YOU |
3.1 | Information that you provide to us. | ||||||||||
We don’t require personal information to use the App. If you choose not to disclose personal information, however, you will not be able to enjoy certain features of the App. | |||||||||||
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3.2 | Information we collect about you. | ||||||||||
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4. | HOW WE USE INFORMATION ABOUT YOU AND RECIPIENTS OF YOUR INFORMATION |
4.1 | We will use your information for the purposes listed below either on the basis of: | ||||||||||||||||||
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4.2 | We use your information on the basis of the above (see paragraph 4.1), and for our legitimate business objectives, including for the following purposes: | ||||||||||||||||||
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4.3 | If you are in the EU, the United Kingdom, or other certain countries/regions and have any concerns about our processing, please refer to details of “The Rights of Users in Certain Countries/Regions” in paragraph 10 below. |
5. | WHO WE MIGHT SHARE YOUR INFORMATION WITH |
5.1 | In connection with the purposes and on the lawful grounds described above, we will share your personal information when relevant with third parties, such as: |
(a) | App users that you play. Other App users who you play with, who are based both inside and outside the EU or the United Kingdom; |
(b) | Developers. ILCA,Inc., The Pokémon Works, and Parasol Technologies, LLC process your personal information in Japan; |
(c) | Our service providers. Third-party vendors, such as customer support companies (Pole To Win Co., Ltd., and Side International Japan Co., Ltd., based in Japan, and ModSquad, Inc., based in the United States), consultants, and other service providers who work for us and access your personal information to do that work; |
(d) | Other third parties. Third parties with your consent when you agree to share your information with other third parties in order to use their services with our App, subject to their separate privacy policies. We will share your information with Niantic, Inc. in order to provide the services when you choose to connect your Nintendo Account to Pokémon GO; |
(e) | Corporate affiliates. The Pokémon Center Co., Ltd., The Pokémon Company International, Inc., and Pokémon Korea, Inc., based in Japan, the UK, Ireland, USA, and South Korea; |
(f) | Prospective sellers and buyers of our business. In connection with or during negotiation of any merger, financing, acquisition, bankruptcy, dissolution, transaction, or proceeding involving sale, transfer, divestiture, or disclosure of all or a portion of our business or assets; |
(g) | Ad network. Service providers that deliver information to you via ad network system regarding Pokémon’s current or future products and services (Adjust KK based in Japan and its subcontractors, such as Adjust GmbH, Leaseweb Germany GmbH, Leaseweb Netherlands B.V., and Leaseweb USA, Inc. based in Germany, Netherlands, and USA); |
(h) | Other third parties (including professional advisers). Any other third parties (including legal or other advisors, regulatory authorities, courts, law enforcement agencies and government agencies) based in the UK, USA, Japan, and other countries/regions to enable us to enforce our legal rights, or to protect the rights, property, or safety of our employees, or where such disclosure may be permitted or required by law. |
6. | USE OF INFORMATION COLLECTION MODULES FROM THIRD PARTIES |
We may use the Information Collection Module of a third party to investigate trends in the use of the App, effectively operate the App, prevent fraud, provide security, and advertise to customers. In this case, the following organizations may be provided with customer information for this purpose. Please also refer to the privacy notice set by the relevant company. | |
[Advertising SDK] Adjust KK and its subcontractors described in paragraph 5(g) (Adjust SDK) | |
https://www.adjust.com/terms/privacy-policy/ | |
[Push Notifications] | |
・Google LLC (Google Firebase) | |
https://policies.google.com/privacy | |
・Amazon Web Services, Inc. (Amazon Pinpoint) | |
https://aws.amazon.com/pinpoint/data-privacy-compliance-faq/ | |
[Crash Data through Nintendo Switch™] Nintendo Co., Ltd. |
7. | COOKIES AND TRACKING |
7.1 | We, and others, use cookies, web beacons, device IDs, and other tracking mechanisms to ensure that you get the most out of our App. Cookies are small amounts of information in the form of text files which we store on the device you use to access our App and to provide us information about your use of the App. Cookies and other tracking mechanisms, such as device IDs, allow us, and others, to monitor your use of the software, simplify your use of our App, and to help us and others associate the mobile devices you use, your activities across websites, and your browsers for advertising purposes. |
7.2 | Our Apps and websites may contain content and links to other sites that are operated by third parties that may also operate cookies and other tracking mechanisms. We do not control these third-party sites or their tracking activities, and this Privacy Notice does not apply to them. Please consult the terms, conditions, and privacy notice of the relevant third-party site to find out how that site collects and uses your information and to establish whether and for what purpose it uses cookies. |
8. | HOW WE LOOK AFTER YOUR INFORMATION AND HOW LONG WE KEEP IT FOR |
8.1 | We use appropriate technological and operational security measures to protect your information against unauthorized access or unlawful use. |
8.2 | We will retain your information for as long as is appropriate to provide you with the services that you have requested from us or for as long as we reasonably require to retain the information for our lawful business purposes, such as for legal compliance and enforcement purposes, and for resolving disputes. Actual retention periods depend on a variety of factors such as the type of product, the type and sensitivity of the data, business needs, customer expectations and needs, data that we have determined to be inactive, the types of available user controls, and the form in which the data is stored. |
8.3 | We will delete your information when it is no longer needed to be retained in light of the purpose of use. If applicable, your information printed out in sheets shall be shredded by paper shredders or destroyed by way of incineration, and your information saved in electronic file formats shall be deleted with the use of technical methods in which records cannot be restored. |
9. | INTERNATIONAL TRANSFERS OF YOUR INFORMATION |
9.1 | Our company is located in Japan, and the personal information that we collect from you will predominantly be stored in France and Germany. This will involve a transfer of data outside your country/region, including the European Economic Area (“EEA”) and the United Kingdom. | ||||||
9.2 | Whenever we transfer your personal information from inside the EEA, the United Kingdom or Brazil to outside of the EEA the United Kingdom or Brazil, the transfer will be based on at least one of the following: | ||||||
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9.3 | Please contact us using the contact details in paragraph 2 of this Privacy Notice if you want further information on the specific mechanism used by us when transferring your personal information internationally. |
10. | THE RIGHTS OF USERS IN CERTAIN COUNTRIES/REGIONS |
10.1 | If you are in certain countries/regions including the EU or the United Kingdom, you have certain rights with respect to the information that we hold about you, including: | ||||||||||||||||||||||
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Please note that we may need to retain certain information for our own record-keeping and research purposes. We may also need to send you service-related communications relating to your user account even when you have requested not to receive marketing communications. There may be exceptions to these rights in certain circumstances, and where you cannot exercise a right due to an exception, we will provide that explanation. | |||||||||||||||||||||||
You may exercise your rights above by contacting us using the details in paragraph 2 of this Privacy Notice or our Representative in Section 10.2; or to stop receiving push notifications, you can update your preferences in your device settings. | |||||||||||||||||||||||
10.2 | Representative: | ||||||||||||||||||||||
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11. | THIRD-PARTY LINKS |
Our App may include links to third-party websites, plug-ins, and apps. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites, plug-ins, and apps and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy notice of every third party you visit. |
12. | WHAT TYPES OF INFORMATION DO WE COLLECT ABOUT CHILDREN? |
12.1 | If a user has indicated that they are a child when trying to use our App, we will direct the child to a different experience within our App that lets a child use our services much like any other user but that does not allow any additional personal information (as defined under applicable laws, including COPPA) to be collected. |
12.2 | We collect only a subset of the personal information above when a user identifies themselves as a child, including username and unique identifiers. Children can use our App, view content, and enjoy many features without collection of any personal information (as defined under applicable law) and where consent of the parent is required by law, we will request it. |
13. | ADDITIONAL PRIVACY RIGHTS FOR CALIFORNIA RESIDENTS |
13.1 | This section provides you with additional disclosures required under California law. | ||||||||||
13.2 | If you are a California consumer whose personal information is collected through the App (“customer”), the California Consumer Privacy Act (“CCPA”) provides you with certain rights in respect to that personal information. In particular, you have a right to request that companies provide you with the following information: | ||||||||||
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13.3 | You also have a right to request that we delete personal information and correct inaccurate personal information under certain circumstances, subject to a number of exceptions. Additionally, you have a right not to be discriminated against for exercising any of these rights. | ||||||||||
13.4 | You may exercise your rights above by contacting us using the details in paragraph 2 of this Privacy Notice. If you submit a request, we will require you to verify your identity where, if feasible, we may match your identification information with personal information we have about you, depending on the type of request made and verification measures proportional to the risk of the personal information involved with the request(s). There is no reasonable method by which we can verify your identity to the degree of certainty required by law for certain pieces of personal information, for example: unique identifiers such as cookie IDs, device ID, and IP address (where that information is not held by us in connection with directly identifiable information). There may be exceptions to these rights in certain circumstances, and where you cannot exercise a right due to an exception, Pokémon will provide that information. Pokémon will use reasonable efforts to fulfil your request within the response times of the applicable laws. | ||||||||||
13.5 | Pokémon does not sell or share your personal information as defined by the CCPA and has not done so in the past 12 months. | ||||||||||
13.6 | In addition to the purpose in which your personal information is shared with other third parties (including professional advisers) in Section 5.1(h) and 6 above, sharing includes sharing for business purposes that require access to our systems that hold personal information (such as supplying cloud data storage, maintaining the security of our systems, and providing customer support). In the past 12 months, we have disclosed to vendors all of the categories of personal information described in Section 3. | ||||||||||
13.7 | California Civil Code Section 1798.83 permits customers who are California residents to request certain information regarding disclosure of personal information to third parties for their own direct marketing purposes. We do not share our customers’ personal information with unaffiliated third parties for their own direct marketing purposes without your consent. For inquiries about our disclosure policy, please contact us using the details in paragraph 2. |
14. | DATA PROTECTION OFFICER |
If you wish to contact our Data Protection Officer, please use the following details: | |
The Pokémon Company | |
Attention: Data Protection Officer | |
Address: Roppongi Hills Mori Tower 8F | |
6-10-1 Roppongi, Minato-ku | |
Tokyo 106-6108 Japan |
15. | CHANGES TO THIS PRIVACY NOTICE AND YOUR DUTY TO INFORM US OF CHANGES |
We may amend this Privacy Notice at any time by changing the last updated date. If we make material changes to how we collect, use, or share your personal information, we will describe the changes, and, if required by law, seek your consent for such changes. | |
It is important that the personal information we hold about you is accurate and current. Please keep us informed if your personal information changes during your relationship with us by updating your profile account information or contacting us via the contact details in paragraph 2 of this Privacy Notice. |
ADDITIONAL TERMS APPLICABLE ON YOUR COUNTRY/REGION OF RESIDENCE |
Additional terms may apply depending on your country/region of residence. If you reside in South Korea, please review and consent to this Privacy Notice in Korean; if you reside in Singapore, Indonesia, the Philippines, or Thailand, please review and consent to this Privacy Notice in English; and if you reside in Taiwan, please review and consent to this Privacy Notice in Traditional Chinese. |
16. | NOTICE TO USERS IN SINGAPORE |
16.1 | Withdrawal of consent in respect of your personal information. Subject to applicable laws, you may at any time communicate to us (via the contact details set out in paragraph 2 of this Privacy Notice) the withdrawal of your consent to the continued use, disclosure and/or processing of your personal information in any manner or for any of the purposes stated in this Privacy Notice. However, if you communicate your withdrawal of your consent to our use, disclosure or processing of your personal information, we may not be in a position to continue to provide access to the App (or aspects or features thereof) to you. In such an event, we shall not be liable for any loss or damages and all our legal rights and remedies are expressly reserved. |
16.2 | Accessing your personal information. Subject to applicable laws, you may request (via the contact details set out in paragraph 2 of this Privacy Notice) to obtain a copy of your personal information which we have collected, or enquire about the ways in which your personal information may have been used, disclosed, stored, or processed by us. To facilitate our processing of your request, we may request further information relating to your request. To the extent permitted by applicable laws, we reserve the right to charge a reasonable administrative fee for retrieving your personal information records (which will be communicated to you before processing your request). |
17. | NOTICE TO USERS IN INDONESIA |
17.1 | If you are residing in Indonesia, we will use your information only on the basis of your consent and/or other legal bases under applicable laws. Unless as may be restricted by applicable laws, you have the following rights: | ||||||||||||||||
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17.2 | We may also need to send you service-related communications relating to your user account even when you have requested not to receive marketing communications. There may be exceptions to these rights in certain circumstances, and where you cannot exercise a right due to an exception, we will provide that explanation. You may exercise your rights above by contacting us using the details in paragraph 2 of this Privacy Notice; or to stop receiving push notifications, you can update your preferences in your device’s settings. | ||||||||||||||||
17.3 | We store your personal information in encrypted form for the purposes specified under this Privacy Notice. We will retain your personal information as required by applicable laws, and will not retain your personal information to the extent permitted by applicable laws. | ||||||||||||||||
17.4 | You are entitled to request deletion of your personal information. However, we have the right to refuse such request in the event that we are legally obliged to continue retaining your personal information, including, but not limited to, for taxation or accounting purposes, the prevention of fraud, the prevention of money laundering, or to ensure the safety of our users. |
18. | NOTICE TO USERS IN THE PHILIPPINES |
18.1 | If you are residing in the Philippines, this section supplements the information contained within this Privacy Notice and provides additional information to Philippine consumers as required by the Philippine Data Privacy Act of 2012 (the “DPA”). You have certain rights with respect to the information that we hold about you, including: | ||||||||
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18.2 | We are required by law to keep some types of information for certain periods of time. If we no longer require your personal information, we may have an obligation to destroy or anonymize that information. We reserve the right to retain information for a period longer than that for which it is required to retain the information for as long as it is necessary for the fulfilment of the purposes for which we have obtained your information, and as long as it is in accordance with applicable laws. |
19. | NOTICE TO USERS IN THAILAND |
If you are residing in Thailand, you have certain rights with respect to the information that we hold about you, including: | |||||||||||||||
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This Privacy Notice was updated on 8/27/2025.